My career has been driven by a passion for customer satisfaction and people management. At Trading 212, I lead the UK Customer Care Team, leveraging my problem-solving skills and communication proficiency to enhance our services. My journey in FinTech began as a Service Executive at Funding Circle, quickly ascending to a leadership role within a year, thanks to a solid background in customer service and operations during my tenure at Housekeep, and at Chewy.com. My core competencies lie in creating seamless customer experiences, and striving for operational excellence through data-driven insights. I believe that employee well-being and diversity drives the best work, and strive to be open and informative about mental health and Neurodiversity in the workplace.