Coach | Leader | Customer Success | Operations | ex-Shopify | Tucows | Stamped | Diply

As the Head of Customer Experience for North America and EMEA at Maropost, I lead strategic initiatives to drive customer engagement, retention, and growth across Customer Success, Solutions Engineering, and Operations. I focus on building high-performing teams, optimizing success strategies, and fostering strong partnerships with customers to maximize the value they derive from our platform. With a deep background in Customer Success, eCommerce, and SaaS, I am committed to delivering exceptional customer experiences that fuel long-term success for both our clients and Maropost. I am passionate about positively impacting and inspiring those I work with by creating an environment centred around continuous growth, development, and advocacy. I am an Integral Certified Coach and a Customer Success Coach for Catalyst Software, where I mentor and guide aspiring or current customer success leaders. I am also a Certified ScrumMaster, and I leverage agile methodologies and frameworks to optimize processes, workflows, and collaboration within and across teams. My mission is to empower and enable customers and employees to achieve their goals and reach their full potential.