Strengths: Multi-channel digital and offline marketing strategy, Human Centered Design, Customer Experience (CX), & Design Thinking. A demonstrated ability to develop authentic experiences and solutions by identifying and leveraging user insights/analytics. Results-oriented manager of people/projects who can design/implement innovative and effective programs. Excels in fast-paced environments. Unique ability to influence diverse groups from executives to engineers to end-users. Expertise: • Marketing Strategy/Program Management • Customer Experience/Journey Mapping/Human Centered Design/Design Thinking • Workshops, UX Research, Workflow Analysis, Facilitation • Senior Client/Agency Management • Performance Data Analysis • Team Development/Mgmt Career Highlights: - Led AARP customer experience to include feedback insights, applying learnings to drive marketing and enhance overall experience. Insight resources: Clarabridge, Voice of Customer, Foresee, NPS, Awareness Tracker. Channel feedback: call center, social media, artificial intelligence. - Managed AOL Chase account- the largest marketing partnership in AOL's Financial Services category. YOY increased revenue generation. - Launched first digital services division at The Economist Group's DC publications acting as Custom Solutions Consultant for the Northeast and West Coast regions - Managed solution dev/sales for AT&T-Yahoo's largest Telecom Account - achieved 160% goal - Generated $10 mm incremental AOL revenue via sales solutions efforts for new premium ad formats - Developed new, innovative AOL ad products–runner up in DMA Excellence Award - Speaker at Direct Marketing Association (DMA) National Conference 2010 - 3+ yrs Agency account mgmt, insights, and strategic planning experience at EURO RSCG/Havas, NYC – Clients included JP Morgan, Nestle, Frito-Lay & Schering-Plough - MBA–Smith School of Business, MD-Management and International Business Specialties: Customer Experience, Customer Success, Digital, Advertising, Marketing, Video, Social, Search, Email, Mobile, Sales Solutions, Account Management, Customer Insights