I’m a financial services leader who builds, launches, and scales innovations that grow market share. As Head of Card Operations at Capital Bank NA, I collaborate across functions and geographies to drive efficient, cost-effective business modernization. Leveraging powerful data insights, I orchestrate product launches, new technology integration projects, and continuous improvement initiatives within target time, quality, and budget parameters. I’m also passionate about staff leadership, and proud to advocate for my team’s success in very challenging roles. My efforts have helped Capital Bank NA consistently outpace or attain KPI / SLA results, in spite of unprecedented economic challenges.