
I’m a financial services leader who builds, launches, and scales innovations that grow market share. As Head of Card Operations at Capital Bank NA, I collaborate across functions and geographies to drive efficient, cost-effective business modernization. Leveraging powerful data insights, I orchestrate product launches, new technology integration projects, and continuous improvement initiatives within target time, quality, and budget parameters. I’m also passionate about staff leadership, and proud to advocate for my team’s success in very challenging roles. My efforts have helped Capital Bank NA consistently outpace or attain KPI / SLA results, in spite of unprecedented economic challenges.
possiblefinance.com
capitalbankmd.com
Greater Philadelphia
Director of Customer Operations
Possible
• www.linkedin.com/company/possible-finance
• Full-time
Mar 2024 - Present
Seattle, Washington, United States
Head of Card Operations
Capital Bank, N.A.
• www.linkedin.com/company/capital-bank-n.a.
• Full-time
Nov 2021 - Mar 2024
Horsham, Pennsylvania, United States
Project Manager
Capital Bank, N.A.
• www.linkedin.com/company/capital-bank-n.a.
• Full-time
Apr 2021 - Jan 2022
United States
VP Card Operations & Process Management
Capital Bank, N.A.
• www.linkedin.com/company/capital-bank-n.a.
• Full-time
Jul 2019 - Apr 2021
Horsham, Pennsylvania
AVP, Card Operations and Process Management
Capital Bank, N.A.
• www.linkedin.com/company/capital-bank-n.a.
• Full-time
Jan 2016 - Jul 2019
Horsham, PA
Customer Service Manager
Capital Bank, N.A.
• www.linkedin.com/company/capital-bank-n.a.
• Full-time
Aug 2011 - Dec 2015
Horsham, Pennsylvania, United States
Customer Service Team Lead
Citi Corp Trust Bank
Sep 2006 - Dec 2008
Levittown, Pennsylvania