Crypto & DeFi Support Engineer with 7+ years of experience in high-impact environments like Coinbase, Badger.com and Balancer.fi, specializing in decentralized finance (DeFi), blockchain technology, and technical support operations. I bring deep expertise in smart contract architecture, on-chain analytics, and security, paired with a strong background in customer support and incident management. I specialize in troubleshooting complex crypto-related issues, optimizing support operations, and integrating AI-driven solutions to enhance efficiency. My focus is on streamlining support structures, reducing resolution times, and building scalable processes that drive customer satisfaction. Skilled in support and incident management platforms such as Zendesk, Freshdesk, Intercom, JIRA, Confluence, Notion, and Slack, ensuring efficient workflow automation and knowledge base management. Proficient in smart contract architecture and Solidity, I diagnose and resolve contract execution failures, transaction reversions, and integration issues while assisting teams in implementing security best practices. Experienced in both CEX and DEX environments, I provide support for order book management, bridging mechanisms, and cross-chain settlements, ensuring seamless trading and asset transfers. With a strong background in fraud detection, risk assessment, and blockchain security, I identify suspicious activity, prevent exploits, and mitigate security risks using on-chain analysis tools like Dune, Nansen, and Glassnode. Passionate about bridging users with blockchain technology, I ensure scalable, secure, and frictionless interactions in DeFi, exchanges, and Web3 applications.