Customer Service Supervisor
Instacart
• www.linkedin.com/company/instacart
• Full-time
May 2023 - Present
Front Desk Agent
The Venetian Resort Las Vegas | Las Vegas Sands Corp.
• www.linkedin.com/company/the-venetian
• Full-time
Jul 2019 - May 2023
Las Vegas, Nevada, United States
Operations Manager
Sitel
• www.linkedin.com/company/sitelgroup
Apr 2014 - May 2017
Las Vegas, Nevada Area
Coach
Sitel
• www.linkedin.com/company/sitelgroup
Oct 2011 - Apr 2014
Senior Technical Support Representative
Sitel
• www.linkedin.com/company/sitelgroup
Oct 2009 - Oct 2011
Technical Support Representative
Sitel
• www.linkedin.com/company/sitelgroup
Sep 2008 - Oct 2009

Customer Service Supervisor
I have spent the last 8 years in the call center industry, in that the past 3 years managing 4 separate accounts. In my movement from one client to another I have driven each of my teams to service excellence by meeting and exceeding client KPI's and being financially profitable. My area of expertise extends from managing staffing levels for service level attainment, but also motivating/managing my team members. Recently as an Operations Manager I was licensed by the state of Nevada to modify/sell insurance. I am currently managing an operation of of 200+ agents and support staff.
instacart.com
venetianlasvegas.com
foundever.com
Las Vegas, Nevada, United States