Customer Service Supervisor

I have spent the last 8 years in the call center industry, in that the past 3 years managing 4 separate accounts. In my movement from one client to another I have driven each of my teams to service excellence by meeting and exceeding client KPI's and being financially profitable. My area of expertise extends from managing staffing levels for service level attainment, but also motivating/managing my team members. Recently as an Operations Manager I was licensed by the state of Nevada to modify/sell insurance. I am currently managing an operation of of 200+ agents and support staff.