
With 15+ years of experience in field engineering, customer support, and solution engineering, I am a dedicated executive committed to driving revenue growth, solutions adoption, and customer satisfaction. Throughout my career, I have honed my skills in building and leading customer support and sales engineering organizations to deliver exceptional end-to-end support for leading-edge enterprise SaaS applications and cloud platforms. I have consistently led and aligned people, processes, and technologies across the project/customer life cycle to deliver technical expertise, issue resolution, and unparalleled customer support. As a continuous improvement-focused change agent, I thrive on tracking and analyzing client issues and escalations to implement creative fixes that add value to customers while fostering robust client relationships throughout the customer lifecycle. A true customer-oriented thought leader, I am passionate about influencing executive leadership and internal cross-functional stakeholders on customer success strategy and product roadmaps. By serving as a customer advocate and sharing insights from the voice of the customer, I have played a pivotal role in shaping strategies that prioritize customer satisfaction and drive business success. Career Highlights: Direct a 150-person team as VP of Field Engineering at Sisense, establishing strategic direction and driving tactical execution for the post-sales customer journey to achieve 5% churn reduction with strategic accounts. Led and transitioned a 100-person Customer Support team at Sisense from a tier-based to a swarming/pod approach (improving efficiency by 30%) and integrating AI to achieve 95%+ on the Support KPI and 85% CSAT. Built customer-facing Sales Engineering teams for the US West and APAC regions at Sisense, optimizing sales processes and integrating advanced data analytics tools to improve global PoC win rates by 25%. Excelled as a Senior Sales Engineer at Sisense, driving $800K in quarterly new sales for 2 consecutive years and closing 45 new logos in 2019 to win the “Top US Sales Engineer” award for 2019. Drove the implementation of sales and go-to-market strategies to successfully penetrate the North American market and deliver 20% sales growth for TraderTools.
tradertools.com
sisense.com
dremio.com
Greater Phoenix Area
VP WW Suport
Dremio
• www.linkedin.com/company/dremio
• Full-time
Sep 2024 - Present
VP of Field Engineering
Sisense
• www.linkedin.com/company/sisense
• Full-time
Jul 2023 - May 2024
Phoenix, Arizona, United States
Global VP, Customer Support
Sisense
• www.linkedin.com/company/sisense
• Full-time
Feb 2022 - Jul 2023
Scottsdale, Arizona, United States
VP, Sales Engineer, US West & APAC
Sisense
• www.linkedin.com/company/sisense
• Full-time
Feb 2021 - Feb 2022
Scottsdale, Arizona, United States
Director Sales Engineer, Enterprise & Corporate West
Sisense
• www.linkedin.com/company/sisense
May 2019 - Feb 2021
Scottsdale, Arizona, United States
Sales Engineer, Team Manager
Sisense
• www.linkedin.com/company/sisense
Mar 2019 - May 2019
Senior Sales Engineer
Sisense
• www.linkedin.com/company/sisense
Jul 2016 - Mar 2019
Scottsdale, Arizona
Development Team Leader
Casdim Ltd
Aug 1994 - Aug 1997
Tel Aviv District, Israel