With 15+ years of experience in field engineering, customer support, and solution engineering, I am a dedicated executive committed to driving revenue growth, solutions adoption, and customer satisfaction. Throughout my career, I have honed my skills in building and leading customer support and sales engineering organizations to deliver exceptional end-to-end support for leading-edge enterprise SaaS applications and cloud platforms. I have consistently led and aligned people, processes, and technologies across the project/customer life cycle to deliver technical expertise, issue resolution, and unparalleled customer support. As a continuous improvement-focused change agent, I thrive on tracking and analyzing client issues and escalations to implement creative fixes that add value to customers while fostering robust client relationships throughout the customer lifecycle. A true customer-oriented thought leader, I am passionate about influencing executive leadership and internal cross-functional stakeholders on customer success strategy and product roadmaps. By serving as a customer advocate and sharing insights from the voice of the customer, I have played a pivotal role in shaping strategies that prioritize customer satisfaction and drive business success. Career Highlights:  Direct a 150-person team as VP of Field Engineering at Sisense, establishing strategic direction and driving tactical execution for the post-sales customer journey to achieve 5% churn reduction with strategic accounts.  Led and transitioned a 100-person Customer Support team at Sisense from a tier-based to a swarming/pod approach (improving efficiency by 30%) and integrating AI to achieve 95%+ on the Support KPI and 85% CSAT.  Built customer-facing Sales Engineering teams for the US West and APAC regions at Sisense, optimizing sales processes and integrating advanced data analytics tools to improve global PoC win rates by 25%.  Excelled as a Senior Sales Engineer at Sisense, driving $800K in quarterly new sales for 2 consecutive years and closing 45 new logos in 2019 to win the “Top US Sales Engineer” award for 2019.  Drove the implementation of sales and go-to-market strategies to successfully penetrate the North American market and deliver 20% sales growth for TraderTools.