As a business consultant, I leverage my 25+ years of experience in the software industry and executive leadership to help clients achieve their goals and optimize their performance. My core competencies include P&L accountability and process improvement, service operations and education, and customer and employee engagement. I have a high EQ and a customer-centric approach that enables me to solve complex problems, develop innovative products, and drive revenue growth and margin improvement. Previously, I was the EVP of Service Operations and SVP of Global Education at MicroStrategy, where I led teams of up to 75 staff, managed budgets of up to $15M, and delivered revenues of up to $85M. I improved efficiency, transparency, and profitability by consolidating service operations, engaging marketing and sales teams, restructuring content production, and updating software release schedules. I also created a climate of communication and collaboration by listening to employees and customers, and achieved #1 ranking for leadership and team morale improvement among 10 CXOs. I thrive in fast-paced environments where excellence in execution, not analysis paralysis, is my leadership mantra. I am currently working with various clients in the software industry, leveraging my skills and expertise to help them succeed in their markets.