As the President of Digital Services & Solutions at IRPA / AI, I lead a global team of experts in automation, machine learning, and generative AI, who partner with providers and clients to design and deliver innovative solutions that enhance business performance and reduce risk. With over 25 years of experience in executive leadership, strategy development, and operations management across multiple sectors, I have a proven track record of driving revenue growth, margin expansion, and customer satisfaction. My mission is to leverage my expertise in service transformation, process improvement, and change management to help organizations navigate the digital era and achieve their goals. I have designed and implemented hyper-personalized banking and healthcare solutions with GenAI, generating over $240M in revenue. I have also delivered mortgage and loan solutions integrating digital services, driving over $300M in new mortgages. In addition, I hold a patent for Healthcare Fico Score, a tool that provides healthcare outcome transparency. I am passionate about creating value for my clients, empowering my team, and advancing the field of AI.