Senior Project Manager -(Kyndryl Consult) US Public & Federal Market Technology Consulting & Implementation Services

Professional Summary Strategic and solution-driven IT Service Delivery Manager with 30+ years of experience leading high-impact initiatives across globally recognized organizations. Combines critical thinking with empathetic leadership to drive operational resilience, cross-functional alignment, and business transformation. Adept in ITIL frameworks, Major Incident Management, and executive-level communication. Core Competencies: IT Service Delivery & Continuity Major Incident & Disaster Recovery Leadership Cross-functional Program Management Executive Communication & Reporting Mentorship & Talent Development Process Optimization & SLA Governance Technical Infrastructure Oversight Vendor & Stakeholder Engagement Technical & Functional Expertise: IT Service Continuity & Operational: Major Incident Management | Disaster Recovery (DR) | Release & Change Management Problem, Outage & Event Management | Transition Management | ITIL, ITSM, ITAM ITAD Service Delivery Management | DevOps Practices | Root Cause Analysis (RCA) Leadership & Program Strategy: Cross-Functional Team Leadership | First-Line People & HR Management Business Process Improvement | Governance Facilitation & Documentation Rapid Response Coordination | Vendor & Program Oversight | Agile (Kanban, Scrum) | Service Delivery, Talent & Acquisition Manager. Technical Platforms & Applications: ServiceNow | Remedy | Clarity | Microsoft Office Suite (Office365) | CoPilot | Trello | Slack| MS Teams| Mural | Citrix | SAP (Fieldglass, Payroll) | TRAM (TA Tools) | Mainframe | Mid-Range Systems | Batch Ops | POS & Retail Systems |Excel |PowerPoint |Word Data & Reporting Capabilities Executive-Level Reporting | Business Intelligence | Big Data & Analytics | Data Mining | Availability Forecasting Talent Development & Learning Facilitation Collaboration Learning Plan (CLP) | Training Strategy Design Onboarding | Mentoring & Coaching | Skills Development Curriculum Asset, Infrastructure & Procurement Management: Hardware Asset Management (HAM) | CMDB / MLDB Oversight | Virtual Team & Infrastructure Operations