Results-driven professional with over 9 years of experience in the customer service industry, specializing in BPO operations, financial and tech start-ups, cryptocurrency, and blockchain technology. Proven track record in leadership, process improvement, and delivering exceptional client experiences across multiple regions, including US, Canada, UKI, EMEA, ANZ, and APAC. Proficient in tools like Zendesk, Salesforce, and JIRA. Certified Lean Six Sigma Yellow Belt with extensive training in coaching and development.