
I am a seasoned Client and Customer Services Specialist with 7 years of solution-driven and customer support experience in various sectors. Recognized for demonstrating a natural aptitude for problem solving, as well as for advising and guiding existing clients, I have a verifiable history of contributing directly to company growth and expansion throughout my career. Professional focal points include deadline management, communications development, complaint resolution, and project management. Delivering superior administration on the latter areas of expertise requires utilization of effective consultation skills, negotiation skills, as well as business acumen, problem analysis, team management and resource management to support efficiency and maximum returns. Colleagues describe me as a progressive, driven, down-to-earth, client relations expert who can be relied on to offer superior solutions that deliver profitable results on time and budget.
quintessentially.com
kraken.com
raffles.com
kempinski.jobs
anantara.com
Hong Kong SAR
Member Relations Manager
Quintessentially
• www.linkedin.com/company/quintessentially
Jun 2019 - Apr 2020
Hong Kong
Client Engagement Specialist
Kraken Digital Asset Exchange
• www.linkedin.com/company/krakenfx
Sep 2018 - Feb 2019
Hong Kong
Client Services Manager - Consulting
Fiducia Management Consultants
Apr 2016 - Dec 2017
Hong Kong
Account Manager
VSP Non-Profit Organization
Jul 2013 - Mar 2016
Cuxhaven Area, Germany
Leadership Development Program
Raffles Dubai
• www.linkedin.com/company/raffles-dubai
Sep 2012 - Jun 2013
Dubai
Internship Rooms Division
Anantara Hotels, Resorts and Spas
• www.linkedin.com/company/anantara-hotels-and-resorts
Jul 2010 - Jan 2011
Denpasar Area, Bali, Indonesia