Accomplished, resourceful, hands-on IT Director with 20+ years’ experience driving change, mitigating risk and infusing new ideas to take enterprise system performance and productivity to the next level. Committed to achieving maximum benefit from IT infrastructure investment, through meticulous system administration, skillful vendor negotiations, unparalleled end user support and on time/budget project deliveries. Innovative and creative customer service professional with a proven track record in providing all call center support while driving brand growth and improving customer service initiatives and experience. ● Enterprising technologist and “go to” resource, reconciling the strategic direction of applied technology with business initiatives, improving performance and accountability in all directions ● Innovative problem solver, with a “make it happen” attitude; proactively implementing solutions with careful consideration to the bottom line, long-range goals, feasibility, and ease of use ● Mentor and builder of self-sustaining dream teams, promoting consensus, creativity, and team cohesiveness; retained IT staff members for 10+ years KEY COMPETENCIES IT Operations Management Technology Rightsizing $MM Budget Accountability Hardware Refreshing Helpdesk & Desktop Support Data Center Build Out and Consolidation Infrastructure Architecture & Design Voice & Data Communications Client Services/Support Asset Management Strategic Planning Application Development Project Management Policy & Procedure Documentation Vendor Management Disaster Recovery & High Availability Contract Negotiation Sarbanes-Oxley, System and Organization Controls Staffing/Team Building Due Diligence & Compliance Virtualization Technologies IT Infrastructure Library (Service Desk) Penetration Testing Security and Risk Management Identity Access Management RFP Security Audits