20+ years of diverse experience in Customer Service, Customer Experience, Customer Operations, and Client Onboarding. I'm a passionate and certified COPC leader who oversees the Global Client Onboarding teams at Kraken Digital Asset Exchange, one of the largest and most trusted cryptocurrency exchanges in the world. I report to the Chief Client Officer and oversee all the KYC, KYB, and Onboarding Operations Processes, ensuring compliance, quality, and efficiency at all times. I have a proven track record of delivering stellar results and innovative solutions in various industries, such as Cryptocurrency, FinTech, e-commerce, Airlines, Retail, and Telecommunications. I have successfully executed global complex, long-term projects that involved multiple stakeholders and advanced client services. I have also been recognized and awarded for my leadership, performance, and achievements by several organizations, such as Orange, Jumia Group, and the European Customer Centricity Awards. I acquired an Executive MBA from Quantic School of Business and Technology, and I am always eager to learn new skills and expand my knowledge. My mission is to create a 7-star client experience that drives business growth, operational excellence, and customer loyalty.