
My diverse technological background has given me excellent troubleshooting skills and the ability to tackle problems from many angles. I excel at problem solving and troubleshooting a wide variety of issues within projects whether beta /currently in-development projects, onboarding new clients or live production issues impacting our customers. I tackle each problem or challenge equally, no matter its difficulty. I enjoy using my creative problem solving skills to deliver results. Whether developing a tool or process to solve problems both simple and complex, to collaboratively working with team members to design tools and solutions or creatively solving an urgent problem, I do it with great work enthusiasm and attitude. I can skillfully communicate and collaborate with cross-functional teams to deliver desirable results to my clients, both internal and external. I excel at delivering messages to and between very technical and non-technical teams as needed. I enjoy serving as a mentor to my peers and junior colleagues to help them be successful as a member of a high performing team. I would love to eventually be a team lead for a technical or product team, if the opportunity arises. Technical Skills: Platforms: Unix (AIX), Mac OSX/MacOS, Linux (CentOS, RedHat, Kali, Ubuntu), Windows (XP, Vista, 7, 8, 10), Metasploit Languages: Python, JSON, PHP, HTML, CSS, JavaScript, SQL, XML, REST API Databases: Oracle, Informix, PostgreSQL, MySQL Applications: REST Clients, Perforce p4/p4v, Git, GitHub, cURL, Microsoft SharePoint CMS, SQL Developer, Splunk, Atlassian JIRA, Confluence
intuit.com
ncr.com
digitalinsight.com
ncrvoyix.com
4-h.org
Atlanta, Georgia, United States
Senior Technical Support Engineer
Candescent
• www.linkedin.com/company/candescent-tech
• Full-time
Sep 2024 - Present
Atlanta, Georgia, United States
Senior Technical Support Engineer
NCR Voyix
• www.linkedin.com/company/ncrvoyix
• Full-time
Oct 2023 - Sep 2024
Atlanta, Georgia, United States
Senior Beta & Automation Software Support Engineer
NCR Corporation
• www.linkedin.com/company/ncr-corporation
Aug 2014 - Oct 2023
Athens, GA
Senior Software Support Engineer
NCR Corporation
• www.linkedin.com/company/ncr-corporation
Jul 2014 - Oct 2023
Atlanta, Georgia, United States
Beta & Automation Technical Support Engineer
Intuit
• www.linkedin.com/company/intuit
Aug 2013 - Aug 2014
Technical Support Engineer
Intuit
• www.linkedin.com/company/intuit
Nov 2007 - Aug 2013
Athens, Georgia Area