Head of Global Support at Grafana Labs

Accomplished customer care executive with a record of achievement improving the quality and delivery of customer care for WP Engine. A proven leader with a firm commitment to “servant leadership” that improves employee performance through motivational and inspirational leadership. Practiced in managing organizations with as many as 500 professionals focused on driving continuous improvement in the delivery of customer service to as many as 130,000 customers around the globe. Well developed skills in customer service operations management, process improvement, budgeting, client relationship management, team leadership, training and development, technical support and web design as well as vendor negotiations and vendor relations. An effective Agent for Change in restructurings as well as startups and turnarounds. Specialties: Customer Service • Client Relationship Management • Vendor Management • Training & Development Team Leadership & Motivation • Operations Management • Process Improvement • Budgeting Technical Support • Startups • Turnarounds • Restructurings