
Head of Global Support at Grafana Labs
Accomplished customer care executive with a record of achievement improving the quality and delivery of customer care for WP Engine. A proven leader with a firm commitment to “servant leadership” that improves employee performance through motivational and inspirational leadership. Practiced in managing organizations with as many as 500 professionals focused on driving continuous improvement in the delivery of customer service to as many as 130,000 customers around the globe. Well developed skills in customer service operations management, process improvement, budgeting, client relationship management, team leadership, training and development, technical support and web design as well as vendor negotiations and vendor relations. An effective Agent for Change in restructurings as well as startups and turnarounds. Specialties: Customer Service • Client Relationship Management • Vendor Management • Training & Development Team Leadership & Motivation • Operations Management • Process Improvement • Budgeting Technical Support • Startups • Turnarounds • Restructurings
rackspace.com
grafana.com
wpengine.com
San Antonio, Texas Metropolitan Area
Head of Global Support
Grafana Labs
• www.linkedin.com/company/grafana-labs
• Full-time
May 2021 - Present
VP of Technical Support/Customer Care
WP Engine
• www.linkedin.com/company/wpengine
Sep 2016 - May 2021
Austin, Texas Area
Senior Director of Customer Care
WP Engine
• www.linkedin.com/company/wpengine
Dec 2012 - Sep 2016
Director of Cloud Operations
Rackspace Technology
• www.linkedin.com/company/rackspace-technology
May 2011 - Dec 2012
Director of Support Services
Rackspace
• www.linkedin.com/company/rackspace-technology
Aug 2010 - Dec 2012
Director of Customer Care
Rackspace, the #1 managed cloud company
• www.linkedin.com/company/rackspace-technology
Jan 2007 - Aug 2010