High performing Anti-Fraud Card transactions/Chargeback/Customer Service Agent with over 5 years of experience contributing to organizational success through high-level strategy and the implementation of operational excellence. Strong track record of inspiring effective cross-functional collaboration and innovative problem solving on a high-stakes setting. Focusing on key results, building amazing strategies and quickly adapting to new insights. Graduaded in Tourism Management, I worked in the area of ​​hotel service and commercial travel support. Developed solid experience in itinerary logistics, as well as internal and external customer service at Melia Hotels International. For two years, I assumed the coordination of the Travel area at Valor Econômico Journal.