Customer Success Analyst
Stake
• www.linkedin.com/company/hello-stake
• Full-time
May 2023 - Present
Australia
Crypto/Transactional Card/Investment Specialist
Binance
• www.linkedin.com/company/binance
• Contract
Apr 2022 - Feb 2023
Chargeback Analyst II
Nubank
• www.linkedin.com/company/nubank
• Full-time
Dec 2017 - Sep 2021
São Paulo
Travel Analyst
Valor Econômico
• www.linkedin.com/company/valoreconomico
• Full-time
Mar 2014 - Apr 2016
São Paulo, Brasil
Reservations Agent
Meliá Hotels International
• www.linkedin.com/company/melia-hotels-international
• Full-time
Jul 2012 - Mar 2014
São Paulo e Região, Brasil

High performing Anti-Fraud Card transactions/Chargeback/Customer Service Agent with over 5 years of experience contributing to organizational success through high-level strategy and the implementation of operational excellence. Strong track record of inspiring effective cross-functional collaboration and innovative problem solving on a high-stakes setting. Focusing on key results, building amazing strategies and quickly adapting to new insights. Graduaded in Tourism Management, I worked in the area of hotel service and commercial travel support. Developed solid experience in itinerary logistics, as well as internal and external customer service at Melia Hotels International. For two years, I assumed the coordination of the Travel area at Valor Econômico Journal.
hellostake.com
com.br
binance.com
ow.ly
São Paulo, São Paulo, Brazil