A talented and result-producing corporate player with excellent interpersonal and communication skills. Able to accomplish targeted goals. Customer Experience (CX) executive dedicated to helping businesses grow their customer base, determining customer needs and decrease customer churn. Passionate about customer feedback and eager to transform them to the customer-oriented journeys. I have more than three years of experience in customer experience, sales and operations. I'm enthusiast about new technologies, Fintech (Blockchain, Cryptocurrencies and Payment Systems) Regtech and Financial Services. Also, I'm interested in since 2017 cryptocurrency and blockchain. I have been involved in many projects to the adoption of cryptocurrency and development of the ecosystem in Turkey. In this context, in the early stages of the Turkey operation, I worked as Operations and Customer Support Specialist at Binance, which is the market leader. Competencies: ▪ Customer Experience ▪ Customer Success ▪Leadership ▪ Operations Management ▪Compliance ▪ Risk Management ▪ Business Development ▪ Blockchain ▪ WEB 3.0 ▪ Cryptocurrency ( Custody and Transaction Monitoring) ▪ Problem Solving ▪ Due Diligence ▪ KYC (Amani, Jumio, Onfido) ▪ Crisis Management ▪ Team Management