As a dynamic leader with extensive experience in risk operations, fraud management, and strategic process optimization, I specialize in driving operational excellence and financial efficiency. My career has been defined by leading transformative initiatives, implementing cutting-edge fraud detection strategies, and fostering collaboration across teams to exceed service levels and mitigate risks. In my current role as Senior Manager, Risk Operations at President’s Choice Financial, I have successfully driven automation in credit adjudication and dispute processes, build strategic roadmaps, and coach teams to align with organizational goals. Previously, at Interac, I led large-scale disbursement programs with a strong focus on fraud prevention, leveraging real-time controls to minimize unauthorized activity and ensure operational integrity. My passion for compliance and innovation ensures the organizations I serve stay ahead of industry standards. Armed with an Executive MBA (in progress) and certifications in fraud examination and workplace mental health leadership, I am committed to continuous improvement, data-driven decision-making, and delivering results that matter. Let’s connect to discuss how my expertise can contribute to impactful risk operations and strategic growth!