Remote.com | ex Adyen | Customer centric operations | Payroll, Fintech, mobile apps

Dynamic leader with over 10 years of experience in customer success, international partnerships, and business operations within hyper-growth tech environments. Expertise in leading cross-functional teams and managing complex international partnerships through every phase and scaling operations threefold across global markets. Skilled in establishing scalable processes, systems, and comprehensive handbooks with a strong focus on autonomy and high-level collaboration. Demonstrated success in driving product adoption, customer retention, and NPS improvement through strategic account management and use of tools such as Salesforce, Zendesk, and Monday.com. Outside of work, I like to run (I've completed 4 full and 4 half marathons) 🏃‍♀️, work out (I've completed Pilates instructor training in Australia) 🏋️‍♀️, outrigger canoe paddle🛶, hike ⛰️, connecting with people 🤝, and appreciate good food and wine! (I have sake master certificate) Skills- Key Account Relationship Management, Salesforce, Jira, CRM, Consultative Sales, Go to Market Strategy, Global Expansion, Project Management, Improvement Training and Development, Japanese Language Fluency, Salesforce.com, Negotiation, PR & Marketing Strategy, Merchant Card Processing, Merchant Acquiring, Recruiting and Team Building, Licensed Real Estate Agent in Japan, SSI international sake master, mailchimp, Salesforce, Monday.com, Slack, remotework