Executive Director, Head of Customer Experience & Design, Sapphire at JP Morgan Chase

For 18 years, I’ve created customer and product experiences that bridge travel, lifestyle, and consumer banking—using design and strategy to turn complex challenges into scalable growth opportunities. More about me: As a dual strategy and design leader, I help executives and teams turn complex challenges into products and experiences that scale with content and technology. I combine design thinking with a body of IP developed over my career to co-create solutions, guide decision-making, and align teams around business objectives without ever losing sight of experiences users will love. I bring my love for visual storytelling to life in the solutions I design and in inspiring the teams I build them with. Core expertise: - Translating complex challenges into scalable, monetizable products - Leading zero-to-one launches and scaling high-impact experiences - Driving investment and buy-in through strategic vision and storytelling - Generating new business through strategy, design, and content “packaging” ($10M–$700M in impact) - Bridging lifestyle, consumer finance and ad tech domains to deliver innovative solutions