
Dynamic and results-driven Director of Servicing with over 15 years of experience in customer service management, operations optimization, and team leadership. Proven track record in enhancing customer satisfaction, driving service excellence, and implementing strategic initiatives that improve efficiency and reduce costs. Adept at fostering a positive team culture, managing large-scale service operations, and leveraging data to drive decision-making.
Chandler, Arizona, United States
Director of Account Servicing and Back Office
Upgrade, Inc.
• www.linkedin.com/company/upgrade-inc-
• Full-time
Mar 2023 - Present
Phoenix, Arizona, United States
Senior Customer Service Manager
Upgrade, Inc.
• www.linkedin.com/company/upgrade-inc-
• Full-time
Feb 2021 - Present
Customer Service Manager
Upgrade, Inc.
• www.linkedin.com/company/upgrade-inc-
Jan 2018 - Feb 2021
Phoenix, Arizona Area
Loan Servicing and Collections Supervisor
Upgrade, Inc.
• www.linkedin.com/company/upgrade-inc-
Nov 2017 - Jan 2018
Phoenix, Arizona Area
Senior Manager US Global Operations
STA Travel
• www.linkedin.com/company/sta-travel
Nov 2014 - May 2017
Chandler, Arizona
Ticketing and Fulfillment Manager
STA Travel
• www.linkedin.com/company/sta-travel
Jan 2013 - Nov 2014
Travel Help Supervisor
STA Travel
• www.linkedin.com/company/sta-travel
Jul 2009 - Oct 2012
Chandler, AZ