As a Customer Success Manager at Intel 471, I leverage my expertise to provide cybercrime intelligence solutions to clients in the public and private sectors. I work with a team of intelligence operators and native speakers who have unparalleled experience in intelligence services. My core competencies include conducting business reviews, ensuring customer satisfaction, retention & renewal, and identifying opportunities for upselling & cross-selling. I am passionate about providing my customers with great support and ensuring their goals are achieved by aligning our services to their needs. I have been in this role for over two years and have successfully managed multiple accounts and projects with high-value outcomes.