Matilda M.
Versatile and accomplished Customer Experience (CX) and Customer Service Leader with expertise in music, tech, and entertainment industries. Proven track record in customer insights, advocacy, operations management, and team leadership. Adept at developing customer success strategies, improving CSat and NPS scores, and implementing AI-driven solutions. Passionate about Diversity, Equity, and Inclusion (DEI) and fostering a positive, high-performance work environment. Certified in music rights management with expertise in music licensing and content creation. History building startup to scale. Professional musician and DJ.
epidemicsound.com
janestreetentertainment.com
rockshrimp.tv
mtv.com
paramount.com
nbcuniversal.com
youtube.com
New York, New York, United States