Program Manager | Innovation, Customer Adoption

With over 20 years of experience in the software development industry, I am a seasoned program manager and IT leader who has successfully delivered innovative solutions for multiple global customers. My mission is to drive innovation and customer adoption through product-to-customer alignment programs that enhance feedback, productivity, and quality. At Salesforce, I led the NPI and EoL processes across the MuleSoft organization, providing tools and frameworks for effective product improvement. I also owned the productivity tools based on search technologies that brought knowledge management to the organization, and the cloud infrastructure deployment and securitization for the organization. Additionally, I designed and implemented the readiness processes and specialist programs for product enhancement submission, issue detection, and general product design collaboration. My work enabled the organization to achieve faster time-to-market, higher customer satisfaction, and increased revenue.