Senior Director, CX & Innovation Consulting | Retail, QSR, Travel & Hospitality
Publicis Sapient
• www.linkedin.com/company/publicissapient
• Full-time
Aug 2024 - Present
Chicago, Illinois, United States
Senior Manager | Data, AI & Automation | CPG & Retail
EY
• www.linkedin.com/company/ernstandyoung
• Full-time
Jul 2022 - Jul 2024
Chicago, Illinois, United States
Managing Partner
Q Division, A Stratacache Company
• www.linkedin.com/company/qdivision-consultancy
• Full-time
Jul 2017 - Jun 2022
Chicago, Illinois, United States
Senior Managing Director - Tech + Innovation
TPN
• www.linkedin.com/company/tpn
• Full-time
Jan 2012 - Jul 2017
Austin, Texas Area
Director of E-commerce and Mobile Initiatives
Jollibee Foods Corporation
• www.linkedin.com/company/jollibee-group
Jan 2009 - Dec 2012
Worldwide

As Senior Director in the Customer Experience and Innovation Discipline at Publicis Sapient, Manolo is a driving force in the innovation of customer experience. He leverages AI, spatial analytics, and non-traditional data sets to lead digital transformation, inspiring others in the industry. His extensive experience of over 15 years is marked by successful collaborations with a wide range of top-tier clients. These include Takeda, Walgreens, CVS, Walt Disney World Resorts, Universal Theme Parks, Adidas, Nike, Canada Goose, McDonald's, Taco Bell, Wendy's, KFC, Popeyes and Starbucks. Previously, as a Sr. Manager at EY Consulting, Manolo infused AI and advanced analytics into retail and consumer solutions. He is a recognized leader in the tech community, speaking at NRF about Retail Media Networks and store experiences. He's helped curate AI and Emerging Tech exhibitor experiences for NRF, CES, and MWC Barcelona. Additionally, he mentors retail tech start-ups and has been honored as an Inaugural Emerging Technology Fellow for AXVIA. Manolo is also a named inventor on U.S. Digital Signage Software Patent #6038545.
publicissapient.com
ey.com
jollibee.com
Chicago, Illinois, United States