
At Nasdaq, leadership in client success is not just a role; it's a commitment to excellence in driving client satisfaction and retention. My focus is on aligning global teams to deliver on client expectations and in helping them achieve their desired business goals. Our team's success is reflected in the operational metrics we meticulously track, ensuring we are always advancing our client engagement strategies. Having spearheaded client success at Adenza and now at Nasdaq, the journey has been marked by scaling and transforming client success frameworks. The skill in managing multimillion engagements across diverse geographies has been critical, as has been the coaching of a leadership team to enable us to navigate client requirements and identify investment opportunities. These competencies have been paramount in fostering relationships that not only endure but thrive.
nasdaq.com
adenza.com
fisglobal.com
standardbank.com
greshamtech.com
gaingrowretain.com
London, England, United Kingdom
Vice President, Global Head - Client Success Management, FinTech Nasdaq
Nasdaq
• www.linkedin.com/company/nasdaq
• Full-time
Mar 2024 - Present
Greater London, England, United Kingdom
Global Head - Customer Success, Adenza
Adenza
• www.linkedin.com/company/adenza
• Full-time
Sep 2021 - Mar 2024
London, England, United Kingdom
Global Head - Customer Success
Calypso Technology
• www.linkedin.com/company/calypso-technology
• Full-time
Apr 2019 - Mar 2024
London, United Kingdom
Member
Gain Grow Retain
• www.linkedin.com/company/gaingrowretain
Jun 2020 - Mar 2022
Global Head - Managed Account Reps. & Head of Client Services (UK)- Post Trade Derivatives
FIS
• www.linkedin.com/company/fis
Dec 2015 - Mar 2019
London, United Kingdom
Global Head of Managed Account Representatives
SunGard Financial Systems - now part of FIS
• www.linkedin.com/company/sungard-financial-systems
Feb 2015 - Nov 2015
London, United Kingdom
Systems Support / Delphi Developer
Consultant
Jan 2000 - Dec 2004