Director, Head of Global Customer Engagement Excellence I Digital Transformation I Change Leader and Customer-Centric Growth I Pharma

I am passionate about transforming how organizations engage with customers in a complex, fast-changing world. With over 15 years of experience leading global initiatives in customer engagement, change management, and digital transformation, I specialize in designing and embedding strategies that create real impact for both customers and businesses. Currently, I serve as Director of Global Customer Engagement Excellence at Lundbeck, where I drive customer engagement strategies across international markets. My focus is on empowering teams, aligning technology and processes, and ensuring that every customer interaction reflects both scientific excellence and genuine human connection. Throughout my career, spanning life sciences, healthcare, and beyond, I have: • Led global CX and engagement programs impacting customers across 40+ markets. • Designed and implemented change strategies that accelerated adoption of new digital platforms and ways of working. • Partnered with senior leaders to embed customer-centricity into organizational culture, delivering measurable gains in engagement and efficiency. • Built and inspired cross-functional teams to deliver transformation in highly regulated environments. What sets me apart is the ability to bridge strategy and execution: connecting people, processes, and technology to deliver sustainable change. I thrive in complex, global settings where influencing, storytelling, and execution are equally important. I am always eager to exchange ideas and collaborate with peers who are driving customer engagement, omnichannel transformation, and organizational change. Please feel free to connect if you’d like to share insights, explore partnerships, or discuss the future of customer experience in life sciences.