Have obtained: MCSE(Security) + MCSA(Security) Application + OS Knowledge: Win95 - Windows 10 Win Server 2000 - Windows Server 2016 ISA Server, Active Directory, Various Office applications HyperV SCCM Office 365 Microsoft 365 3rd Party Apps: Entrust, Iron Mountain Connected Backup, Secure Client, Aventail Control Network Apps: TMIS PAMCO Backup/ Recovery Software: Legato Networker User Legato Networker Administrator Windows Backup Security Apps: McAfee EPO Agent McAfee VirusScan Enterprise Windows Defender Microsoft Essentials Avast Kaspersky FortiClient MBSA Testing Apps: SOAPUI Zephyr JMETER Enterprise Components: WINS DHCP DNS RADIUS IAS Windows Firewall CRM Tools: The New Kayako Desk Remedy SalesForce ZenDesk Kayako Classic HelpShift I have gained a fundamental understanding of the concepts of IT with regards to user education, service delivery & the technical expertise involved in running a site. I bring with me IT experience in Enterprise, ICT and 3rd Line Support, Software Quality Analysis and Network Security while all being customer focused both internally and externally. I am familiar with delivering under pressure as Service Level Agreements dictate. Solving multiple I.T issues or user problems on a daily basis whilst still obeying all safety regulations and procedures in place. I am definitely motivated in a team environment but work equally well on my own. I have been a part of an Information Security Council and have managed an operations department. In this sense I simply believe that every challenge faced is simply part of a learning curve for future reference and should therefore be embraced.