
Have obtained: MCSE(Security) + MCSA(Security) Application + OS Knowledge: Win95 - Windows 10 Win Server 2000 - Windows Server 2016 ISA Server, Active Directory, Various Office applications HyperV SCCM Office 365 Microsoft 365 3rd Party Apps: Entrust, Iron Mountain Connected Backup, Secure Client, Aventail Control Network Apps: TMIS PAMCO Backup/ Recovery Software: Legato Networker User Legato Networker Administrator Windows Backup Security Apps: McAfee EPO Agent McAfee VirusScan Enterprise Windows Defender Microsoft Essentials Avast Kaspersky FortiClient MBSA Testing Apps: SOAPUI Zephyr JMETER Enterprise Components: WINS DHCP DNS RADIUS IAS Windows Firewall CRM Tools: The New Kayako Desk Remedy SalesForce ZenDesk Kayako Classic HelpShift I have gained a fundamental understanding of the concepts of IT with regards to user education, service delivery & the technical expertise involved in running a site. I bring with me IT experience in Enterprise, ICT and 3rd Line Support, Software Quality Analysis and Network Security while all being customer focused both internally and externally. I am familiar with delivering under pressure as Service Level Agreements dictate. Solving multiple I.T issues or user problems on a daily basis whilst still obeying all safety regulations and procedures in place. I am definitely motivated in a team environment but work equally well on my own. I have been a part of an Information Security Council and have managed an operations department. In this sense I simply believe that every challenge faced is simply part of a learning curve for future reference and should therefore be embraced.
argent.xyz
versata.com
hpe.com
5ca.com
dimensiondata.com
readyco.com
Durban, KwaZulu-Natal, South Africa
Crypto Support Engineer
Argent
• www.linkedin.com/company/readyco
• Full-time
Apr 2022 - Present
London, England, United Kingdom
Support Engineer
5CA
• www.linkedin.com/company/5ca
• Freelance
Apr 2020 - Jun 2021
Utrecht, Netherlands
Support Specialist
Versata
• www.linkedin.com/company/versata
• Contract
Feb 2018 - Sep 2019
Austin, Texas, United States
Social Media Consultant
Swedish Consultancy Services
• Freelance
Feb 2017 - Jan 2018
Dubai, United Arab Emirates
Acting Support Manager
Entersekt
• www.linkedin.com/company/entersekt
• Full-time
Nov 2015 - Oct 2016
Stellenbosch, Western Cape, South Africa
Senior Systems Engineer/ Operations Engineer/ QA Analyst
Entersekt
• www.linkedin.com/company/entersekt
• Full-time
Nov 2011 - Oct 2015
Stellenbosch, Cape Town