Customer Success advocate with over 10 years experience in customer-facing roles, experienced in the fintech space and open to other industries. Strong technical support skills through acting as a liaison between CS and product with JIRA escalations, bug reporting, and sharing direct customer feedback. Strong interest in Compliance and risk management, with KYC experience. Familiar with multiple customer service software platforms (Intercom, ZenDesk, HelpScout, Salesforce), database/analytics software (Airtable, Looker, Monday, Mixpanel) and Google Suite. Fluent in Gif.