A versatile professional with extensive experience across collections, and complaint management. With a proven track record in managing complex credit card, checking, and business account complaints, I leverage my deep knowledge of banking and financial technology to deliver effective solutions. My expertise spans across debt management, customer service, and process optimization. Skilled in navigating fast-paced environments, I efficiently manage multiple escalations using the Enterprise Complaints Management System (ECMS), collaborating cross-functionally to drive timely and satisfactory outcomes for customers.