Accomplished Atlassian Certified Expert Emeritus with extensive experience in implementing, administering, and providing user support for Atlassian Jira and Confluence. Expert in configuring custom fields, screens, schemes, and workflows, adhering to best practices for usage and maintenance. Skilled in automation and scripting, system administration, optimisation of user roles, groups and permissions, enhancing performance, and analysing application data to generate business intelligence reports. Experienced in providing training for users and coaching for administrators. Expert in analysing requirements, identifying business needs, and designing, deploying, and implementing solutions based on Atlassian tools. Fan and strong advocate of Agile approaches, ITSM practitioner. Proven ability to drive large-scale migrations, consolidations, and other significant changes. Proficient in converting complex business activities into simple and efficient workflows using Jira and Confluence. Adept at integrating Atlassian Cloud with other IT solutions.