Hello, I'm Kemi (she/her), a Risk & Compliance Operations Specialist. My speciality includes Enhanced Due Diligence, Know Your Customer (KYC), and policy/procedure improvements. In addition I'm well informed in Cryptocurrency, banking, and the fintech industry. I have proven history of exceeding both team and management objectives with strong leadership and analytical skills. I'm passionate about ensuring the safety and security of our customers and the company, as well as promoting financial literacy and inclusion. I use various methods and tools to assess, identify, and evaluate potential risks based on payment transactions, and to develop and implement strategies to mitigate and prevent threats. I also collaborate with other departments and stakeholders to maintain and update risk and compliance policies and procedures, and to provide training and mentorship to new agents. I'm proud to have achieved a high quality score of 94% and to have contributed to a 20% decrease in escalated customer inquiries. As a customer service advocate, I strive to provide excellent and efficient service to our clients, addressing their questions, concerns, and issues via phone and web chat. I have successfully implemented a new and improved customer feedback system, which boosted customer satisfaction by 25%. I have also trained and mentored new employees, enhancing team performance by 20%. I'm always looking for opportunities to learn and grow, and to explore the intersection of strategic thinking and safety in the realm of finance and cryptocurrency. I'm also interested in diversity and inclusion, women's empowerment, and social justice, and I seek to apply these values to my work and life.