IT professional with a highly driven, diligent, and goal-oriented passion for offering superior customer service. Working as a Field Support Officer, It Helpdesk Analyst, and Associate Product Manager for the Ministry of Government, City of Mississauga, and Loblaws Companies Ltd, respectively, allowed me to develop experience. I have experience working with clients and have technical problem-solving, remote support, and communication abilities. Also, I've contributed to academic projects involving UI/UX Designs (using Adobe Photoshop), Security Threat Analysis, and more. Also know CSS, HTML, JavaScript, PHP, and java.