With over two decades of experience in technical product management, solution development, and go-to-market strategy, I am a seasoned Director at Verizon Business, where I lead a consultative sales team that helps public sector clients reimagine their constituent engagement. I hold a MBA, and I have a strong ability to align technology solutions with business objectives and key results. My mission is to design and deploy digital customer experience (CX) strategies that improve external communication, enable self-service, and highlight the business value of establishing a brand image of trust, competency, and empathy. I leverage a combination of technology platforms, professional services, and strategic partners to deliver solutions that meet the customer's desired outcomes. I also facilitate client workshops, speak at industry events, and collaborate with product and marketing teams to drive digital CX transformation with a focus on solutions that leverage AI/ML and analytics. I am passionate about delivering value to my customers and empowering them to achieve their goals.