As an entrepreneurial and innovative business and technology leader, I guide high-performing teams in designing new processes and systems while driving large-scale digital transformations for industry-leading enterprises. Leveraging my deep expertise across enterprise architecture and cloud strategy, I coordinate the development of cutting-edge automated solutions that enable scalability, promote organization-wide accountability and productivity, and deliver substantial business growth. A committed coalition builder and enthusiastic communicator, I forge high-level strategic relationships with key stakeholders and vendors while developing engaged teams of top talent. Some notable accomplishments of which I'm incredibly proud are: ● Coordinating the launch of a new division of a Fortune 500 organization from startup while operating remotely, having developed and implemented the strategic and operational roadmap to capture future stability and drive success. ● Building and developing a top team of cross-functional talent for multiple business units within Humana Healthcare, creating processes that enabled autonomous units and establishing a vision and values-focused culture. ● Delivered millions of dollars in vendor cost savings for JPMorgan Chase by directing migration from external vendor to in-house solution managing approximately 800 million inbound customer calls annually. ● Generating tens of millions of dollars in operational cost savings by collaborating with business partners to conceptualize and implement a wide range of digital and voice channel improvements. An established technologist and business leader, I'm always looking for opportunities to expand my professional network. AREAS OF EXPERTISE Customer Relationship Management (CRM) Implementation Vendor Management Strategic Partnerships Performance Management Robotic Process Automation (RPA) Artificial Intelligence (AI) Machine Learning (ML) Omni Channel Strategy Digital Transformation Customer Experience Technical Leadership Technical Project Management Strategic Direction Cloud Strategy IT Roadmaps Agile Software Delivery TECHNICAL INVENTORY Public Clouds (GCP and AWS) | Digital Platforms | CRM | Genesys Cloud & Contact Center Platforms | Virtual Assistant | Interactive Voice Response (IVR) | NLP | Data Engineering & Analytics | API-Driven Architecture | Microservices | DevOps | SRE | Data Processors | Enterprise Services | Cross-Channel Integrations | Apache Kafka | MQ Messaging | Computer Telephony Integration (CTI) | Data & Voice Networks | Firewalls | VoIP