As the VP Product & Operations - Payment at Swan, a fintech company that provides banking-as-a-service solutions, I lead the design, development, delivery, and run of payment products and services that enable our clients to create their own banking experiences. With over 10 years of experience in the payment industry, I have a strong track record of delivering innovative and customer-centric solutions that meet the evolving needs and expectations of the market. Prior to joining Swan, I was Chief Operating Officer at Lemon Way, a payment institution targeting marketplaces in Europe, where I built and managed all operations (Delivery, Customer Support, Account Management, Payment Back-Office) teams. I also worked as a PayTech Consultant, where I advised various organizations on operational strategy, product ideation, process re-engineering, and SaaS solutions for core banking, payments, and back-office processes and tools. I also have extensive experience in cash management, project management, and lean six sigma, having worked in various roles and capacities at Crédit Agricole CIB, one of the largest banking groups in Europe. I am passionate about leveraging technology, data, and best practices to optimize payment performance, efficiency, and compliance.