Director, Customer Success Operations & Workforce Management | Ex-Shopify

With a diverse background spanning roles as a Phlebotomist, technology sales professional, SaaS Senior People Manager, SaaS Senior Workforce Planning Manager, and Senior Strategic Partner, I bring a unique blend of experiences to the table. I thrive in dynamic environments, leveraging my expertise to drive results and foster growth. From drawing blood as a Phlebotomist to navigating the intricate world of startups, I've honed my skills in customer relations, workforce planning, management, and strategic partnerships. As a seasoned Senior People Manager in the SaaS industry, I prioritize team success, diversity, and innovation. My strategic mindset and operational acumen have been instrumental in orchestrating high-performance teams and delivering impactful results. I excel in addressing complex challenges, championing efficiencies through deep context gathering, and balancing human touch with cutting-edge solutions. Outside of my professional life, I cherish a fulfilling family life with my wife, Heather, and our two children. I firmly believe that the adaptability, leadership qualities, and resilience instilled through sports serve as a solid foundation for future generations. For this reason, I devote my spare time to serving on the board of directors for local non-profit sports organizations that have profoundly impacted my life's journey.