Technical Account Manager

• Experienced Technical Account Manager with 14+ years of experience skilled in overseeing critical enterprise client accounts and fulfilling their technical needs across Technical Support, Customer Success, and Professional Services within both B2B and B2C contexts. • Proficient in front-end web development (HTML, CSS, Javascript, REST APIs), MySQL, IT security, including data protection and compliance, ticketing, and various online advertising tools, with a proven track record of enhancing customer success through cross-functional collaboration. Familiar with cloud technologies such as AWS EC2, S3, Lambda, VPC, and database services along with an AWS Certified Cloud Practitioner. • Recognized for revamping the knowledge base, implementing AI agent and conducting training sessions, demonstrating strong leadership and problem-solving abilities.