Customer Service Agent

Results‑oriented Sales and Customer Experience Specialist with a strong background in telesales, quality assurance, and client engagement across leading global organizations. Known for consistently achieving 95%+ customer satisfaction, driving 20%+ appointment conversions, and boosting revenue through persuasive communication and CRM expertise. Experienced in high‑volume outbound calling (200+ daily), compliance management (98% accuracy), and team coaching, raising QA scores and improving customer trust. Skilled at translating performance data into actionable insights, delivering client presentations, and mentoring teams to exceed KPIs. Proficient in CRM platforms (Zendesk, HubSpot, Salesforce), Microsoft Office Suite, and data reporting tools (Excel, Power BI). Currently pursuing a Master’s of Arts in digital Management. Passionate about building long‑term customer relationships, optimizing sales processes, and contributing to international teams that value measurable impact and service excellence.