Customer Success Specialist | Account Manager | Driving Retention, Growth & Long-Term Partnerships | A follower of Jesus | Dog parent 🐶 | Gamer 🎮 | Lego Enthusiast 🧱

Experienced Account Manager and Customer Success Specialist with over 10 years in SaaS, marketing, and real estate environments. Adept at managing global accounts, executing email campaigns, and leading cross-functional coordination. Proven success in client retention, campaign delivery, and CRM management across various industries including tech, real estate, and financial services. I’ve worked with companies across the US, EMEA, DACH, ANZ, and APAC, leading campaigns that turn first-touch conversations into long-term client partnerships. I managed multi-region enterprise accounts while also leading BDR teams and executing end-to-end ABM strategies. From cold outreach and LinkedIn messaging to creative briefing, upsell playbooks, and QBRs. I’ve helped marketing and sales teams close the gap between attention and revenue. ✅ Here’s what I specialize in: • Global Account Management (NA, EMEA, ANZ) • Client Onboarding, Success & Retention • Multi-territory Account Management (NA, EMEA, APAC, ANZ) • Account-Based Marketing Campaign Planning & Execution • Client Onboarding, Retention & Upselling Strategy • Cross-functional Collaboration (Sales, CS, Creative) • CRM Management & Outreach Automation (HubSpot, Salesforce, Outreach.io) • Cold Email & LinkedIn Outreach Frameworks • QBRs, Performance Reporting & Pipeline Development 📊 A few wins I’m proud of: • Managed 50+ enterprise accounts with a 95% retention rate • Increased sales-qualified meetings by 30% QoQ through BDR/BDM alignment • Improved outreach conversions by 20% through tested cadences • Maintained 95%+ CRM data cleanliness across multiple tools • Led 9-person BDR team to consistent outbound performance improvements I thrive in high-touch, fast-paced environments where relationship-building meets strategy and where client success is measured in renewals, referrals, and revenue growth. …let’s talk. Let’s connect if you’re: ✔ A company looking for an experienced Account Manager to grow and retain your most valuable clients ✔ A team in need of someone who can turn strategic accounts into long-term partnerships ✔ A leader who values proactive communication, cross-functional alignment, and high client satisfaction 📩 DM me or reach out at: imwatchingu27@gmail.com 🐶 🎮 Bonus: I love dogs, camping, building miniature houses, and a good boss fight.