
Experienced professional with a background in Crypto Marketing & Customer Support I have a proven track record of leading teams, optimizing CS processes, and enhancing customer experiences in fast-paced environments. My ability to solve complex inquiries and foster customer satisfaction is complemented by strong communication and problem-solving skills. Recently, I’ve expanded my expertise into software development through 42Porto, strengthening my analytical mindset and technical judgment. This unique blend of experience allows me to bridge the gap between technical teams and end-users, ensuring seamless communication and efficient solutions. Passionate about innovative projects, I thrive in dynamic settings where I can drive impact through both technical insight and customer-centric service.
42porto.com
binance.com
ikea.com
haagendazs.us
impossible.finance
flutterinternational.com
nos.nl
Porto, Porto, Portugal
Software Developer
42 Porto
• www.linkedin.com/school/42-porto
• Full-time
Jun 2025 - Present
Porto, Portugal
Marketing Team Lead
Impossible Finance
• www.linkedin.com/company/impossible-finance
• Full-time
Apr 2021 - Aug 2023
Customer Service Team Lead
Binance
• www.linkedin.com/company/binance
• Full-time
Jul 2019 - Mar 2021
Malta
Customer Support Representative
Binance
• www.linkedin.com/company/binance
• Full-time
Mar 2019 - Jul 2019
Malta
Customer Support Specialist
PokerStars
• www.linkedin.com/company/pokerstars
Aug 2016 - Jun 2018
Malta
Häagen-Dazs
Haagen Dazs
• www.linkedin.com/company/haagen-dazs-shops
Jun 2016 - Aug 2016
Porto, Portugal
Languages Teacher
Cooltura
Jan 2016 - Jun 2016
Porto, Portugal
Languages Teacher
Genius & Ingenium
Sep 2015 - Jun 2016
Porto, Portugal