DIRECTOR, OPERATIONS AND SERVICES Recognize Problems, Opportunities, Cost Avoidance Undertakings, and Develop Innovative Solutions Extensive experience in information technology and management within utility, oil and gas, manufacturing, industrial, and retail sectors, IT environment management, IT service management, including contact center technology applications, systems, and high availability environments. Advocate for excellence accomplished through effective operational performance and management. Effective leader, mentor, and coach with proven collaborative skills that empower high-performance teams. Widely respected by business and IT management, peers, and industry for leadership, teambuilding, critical thinking, and strong analytical and communication skills. Strong understanding of IT processes and methodologies, including ITIL framework. Expertise in: Operations Management | Analysis and Evaluation | Optimization Specialties: ✔ Service Management ✔ Business & IT Liaison ✔ Contact Center Technology ✔ Customer Information Systems ✔ Leadership and Team Development ✔ Networking ✔ Problem Solving ✔ Communication Techniques ✔ Business and Innovation Development ✔ Operational Excellence ✔ Management Development ✔ Critical Thinking ✔ Conflict Management ✔ Employee Engagement ✔ Accountability ✔ Peak Performance Training ✔ Balancing Work-Life