Extensive - Strong experience in Business Analysis, Requirements Gathering, Systems Administration, SDLC and various project management methodologies such as Agile, SCRUM, Waterfall, etc. User Support, Training, Consulting, Licensing, and Web applications. Enterprise Content Management Administrator and Solution Architect including Scanning/Imaging systems, manages & performs deployment and upgrades. Lead Technical Trainer designing Coursework for Technical and Novice audiences. Excellent diagnostic and communication skills, instilling confidence in non-IT groups. Extremely patient when working with others not familiar with the technology at hand. Independent, yet cooperative in a busy environment, able to multi-task many activities. 20+ years of experience in the computer industry (Server Hardware, Printer & Peripheral Integration, Consulting, Analysis, Training, Architecture/Design, Sales, and Support).