As a Sr. Collaboration Engineer at CACI International Inc, I leverage my 10+ years of experience in telecommunications and IT to administer and maintain Cisco UC application version 15.x VM, software, and networked peripherals. I perform capacity planning and analysis to ensure the telecommunications strategy supports the long-term growth of data and applications. I also configure redundancy where appropriate to ensure uninterrupted telecommunications services in case of failure. Additionally, I work closely with the Information Security group to incorporate technical and operational controls into new and existing telecommunication solutions. I follow ITIL and ITSM practices, completing assigned tickets within service level standards. I keep all support documentation current, including disaster recovery plans and voice. I am passionate about delivering high-quality solutions that meet the needs of our clients and stakeholders. I hold two Cisco certifications: Cisco Certified Specialist - Enterprise Core and Cisco Certified Specialist - Collaboration Core.