I lead content strategy and operations for high-impact support content, with a focus on scalability, structure, and systems that actually work. My experience spans help centers, internal knowledge bases, localization, AI-readiness, and product launch content, always with an eye toward usability, governance, and operational efficiency. I’ve built and led content teams, developed content frameworks from the ground up, and implemented workflows that support scale, automation, and reuse. I work cross-functionally with product, support, and engineering to make sure content isn’t just published, but performs. My focus spans structured content, content modeling, and the future of content systems at scale. I don’t chase trends. I fix what’s broken, simplify what’s over-engineered, and help teams work smarter with the content they rely on.