AV & Workplace Collaboration Service Management Expert

Experienced Service Manager with over 10 years in service management, business development, and customer experience. For the past seven years, I have specialized in managing and developing modern audiovisual services and solutions. I have worked in large international IT companies, delivering AV projects and services for public sector and enterprise customers. Currently at Audico, I manage key accounts and ensure service quality, contractual compliance, and profitability. My role requires strong prioritization, accuracy, and a proactive approach to identifying challenges and improvement areas in services, processes, and collaboration. I focus on harmonizing operations, creating efficient models, and driving continuous improvement to ensure seamless and high-quality customer experiences. ITIL certified (2021), solution-oriented, and committed to delivering results. Open, adaptable, and collaborative – I thrive in dynamic environments and enjoy building strong relationships with diverse stakeholders.