With over 1.5 years as an Assistant Operations Manager at GREAT EASTERN, I specialize in claims handling, customer service, and process improvement. My role focuses on ensuring accurate and timely application processing, resolving complex cases, and enhancing work efficiency through collaboration with cross-functional teams. I also manage customer and Life Planner queries while maintaining high standards of service delivery. Previous experience as a Social Media Representative at Binance and Community Manager at AQX enriched my skills in customer engagement and operational support across digital platforms. Dedicated to optimizing customer experiences and fostering teamwork, I thrive in dynamic environments that demand attention to detail and effective communication.