Dedicated and results-driven licensed broker professional with a proven track record of delivering exceptional customer experiences and improving service efficiency. Adept at developing and implementing operating procedures to streamline workflows and enhance service quality. Skilled in managing end-to-end customer interactions, from initial contact to resolution, while consistently meeting tight deadlines and exceeding performance metrics. Experienced in working with cross-functional teams, fostering collaboration, and aligning efforts with organizational objectives. Dynamic problem solver with a passion for innovation and a relentless commitment to achieving excellence in fast-paced environments.