
Comms Exec for early stage & Series A to IPO⏐ ex: Robinhood, Discord, Obama, Finance, Congress
Jacqueline is a global communications and public affairs strategist with 16+ years of experience helping high-growth tech companies, financial platforms, and major brands navigate challenges, secure top-tier media coverage, and protect reputations. In 2025, she Founded IT FACTOR Strategies -- a low overhead, boutique PR agency focused on working with founders and Series A to Series C companies to drive media coverage. Previously, she helped guide Robinhood through the GameStop saga and IPO, helped launch the leading music investment startup Jukebox (JKBX), and served as Discord's Global Head of Reputation & Policy Comms. Earlier in her career, she was a political appointee in the Obama-Biden Administration and served as a regional press secretary in the battleground state of Florida where her media strategies helped contribute to the campaign's 2x victory. She is seen quoted in news outlets such as CNBC, MONEY, Bloomberg, and WSJ. Jacqueline is a trusted partner to founders, board members, the media and policymakers. In 2022, while at Robinhood, she also served as a Georgetown University Adjunct Professor, teaching political campaign communications. Jacqueline mainly specializes in media outreach & strategy, IPO & financial communications, policy and business communications, crisis and reputation management, brand awareness, and executive thought leadership. She has a track record of killing negative news cycles and placing stories in outlets such as Business Insider, Fortune, The Verge, Forbes, WSJ, CNBC, Fox Business, Bloomberg, Reuters, and many more. She enjoys helping companies own the narrative and protect credibility when the stakes are highest.
house.gov
huntington.com
discord.com
robinhood.com
jkbx.com
barackobama.com
United States
Founder & Principal
IT FACTOR Strategies
• www.linkedin.com/company/it-factor-strategies
• Full-time
Sep 2025 - Present
Global Head of Reputation and Policy Communications
Discord
• www.linkedin.com/company/discord
• Full-time
Sep 2024 - Aug 2025
Chief Communications & Public Affairs Officer
JKBX (Jukebox)
• www.linkedin.com/company/jukeboxcompany
• Full-time
Jan 2022 - Dec 2024
Remote
Chief Marketing Officer (interim)
JKBX (Jukebox)
• www.linkedin.com/company/jukeboxcompany
• Full-time
Apr 2023 - Oct 2023
United States
Head of Policy Communications
Robinhood
• www.linkedin.com/company/robinhood
• Full-time
Jan 2021 - Oct 2022
Vice President, Media Relations and Communications
NAFCU (National Association of Federally-Insured Credit Unions)
• www.linkedin.com/company/nafcu
• Full-time
Jan 2017 - Dec 2021